Winner of the Stichting ABC award in 2018, an award for organizations that help people who have trouble reading and writing.
VIND Hulpwijzer informs users how to deal with all kinds of situations around living, health, care, work, income and family matters, where to go if they have questions and explains how -sometimes very complicated- procedures work.
The Hulpwijzer has been implemented in about a dozen municipalities.
I designed the WCAG 2.0 AA compliant product, including all icons, and wrote the HTML/CSS templates for production implementations.
Concept
Interaction design
Visual design (with implementations in several municipalities)
VIND Antwoord is a digital servicecounter which is implemented in the front- and backend of a municipal website. The concept is simple: users input a question and get the answer. For example: "what does a passport cost?". The products and services of the municipality have all been translated to these questions.
There are different interfaces for front- and backend, which I visually customized for various customers.
Interaction design
Visual design
Geldkompas
The Geldkompas (Money Compass) is an informative website to help people with a small budget. It provides an overview of solutions and possibilites to get to the end of the month and have a better life. The content is presented in a clear and accessible way, with easy navigation, clear tone of voice and a "read aloud" functionality.
It has been implemented in numerous municipalities. The Kompas concept was also used to help citizens with other social issues, like healthcare and immigration (See iPunt Amsterdam).
Concept
Interaction design
Visual design (including implementations in numerous municipalities)
HTML / CSS
User testing
SduConnect
SduConnect is a Content Management System for various products and services of the VIND family. Customers (government) implement for example a digital servicecounter on their own website and manage their content in SduConnect. Some of the content is shared by all customers, while other content is localized. This really brings you to the core of content management and meant the design work often consists of understanding complex structures and constructs and translating that to a user friendly solution.
I designed various parts for the CMS and made a HTML/CSS UI component library so developers could increase their productivity while respecting a uniform UI language.
Interaction design
Visual design
HTML / CSS (designed and build a UI component library)
