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ING

Bonnen & Facturen

3 voorbeelden van bonnen en facturen in de ING mobiele app

Scan and store your invoices and receipts in one place with our Mobile Banking App. Convenient for your VAT declaration or your bookkeeper.

I worked this project from conception to production.

Download ING mobiel bankieren app

  • Concept
  • Interaction design
  • Visual design
  • HTML / CSS (prototype, plz note it only works on mobile)
  • User testing (a lot)

The Guide

screenshot van The Guide

The Guide is ING's living styleguide and enables us to quickly design and develop new applications.

Designing for The Guide is a joint effort for UX-ers at ING. I helped setting up the first version of The Guide, envangalizing it and designing the first components.

  • Concept
  • Interaction design
  • Evangalism

Accessibility

Accessibility is very important for a large bank like ING. There are a lot of users amongst our millions of users who experience limitations while using our applications.

In 2013 I discovered we were lacking in our accessibility on some of our most essential applications and wrote an actionplan for a durable solution.

ING now has a dedicated accessibility team which (amongst many other activities) runs audits and trains a growing group of accessibility champions (following the BBC model).

  • Concept
  • User testing
  • Working together with local Accessibility workgroups (Oogvereniging, Stichting Accessibility)

iDEAL

screenshot van ideal

ING's iDEAL online payment system is being used over 200.000 times a day. More and more visits are done on mobile devices. In 2012 I designed a new interface for mobile and web.

  • Interaction design
  • Usability testing

Mijn ING inloggen

screenshot van de inlogpagina van Mijn ING

Following the redesign of our closed environment (Mijn ING) I redesigned the login page. The project was mainly focused on the introduction of the PAC (Personal Authentication Code), a two factor authentication we send as sms as an extra protection against online fraud.

Imagine logging in with a device you never used before and from a place you never been before (on your holiday for example). In this type of situation we want to make sure it's you logging in and not some hacker. We can than ask you for an extra code: the PAC code. That way we can ensure it's you.

  • Interaction design
  • Usability testing